Can I request a copy of all the data you hold about me?

Yes. Log into your account, go to Settings › Privacy, and submit a data export request. Alternatively, email privacy@ligabandar.xyz. We deliver a full data package within two working days of receiving your confirmed request.

Reference

How ligabandar Protects Your Personal Data

Your personal data — the information you share when opening an account, depositing via DANA, OVO, GoPay or QRIS, and contacting our support team — is handled under…

Data collected only for account operationNo third-party data salesDANA, OVO, GoPay & QRIS payment privacyEncrypted account storageContact us to request changes

Explore Lobby Read FAQ

What Data We Collect and Why

ligabandar Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open a ligabandar account, we collect your name, email address, phone number, and payment identifiers associated with DANA, OVO, GoPay or QRIS. This data is used exclusively to verify your identity, process deposits and withdrawals, and deliver account-related communications. We store transaction logs to

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resolve payment disputes and maintain audit records. Access to your personal data is restricted to staff with a documented operational need. Our data handling practices depend on local law, and we update this policy whenever applicable regulations change in Indonesia. You can request a copy of
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your stored data at any time by contacting us through the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to request deletion, or need to correct information on your account, our privacy team…

DATA HANDLING PRACTICES

Six Ways We Secure Your Account Data

Security and transparency are built into every stage of how we handle the information tied to your account.

Encryption at Rest

All personal data stored on ligabandar servers — including your name, contact details, and payment references for DANA, OVO, GoPay…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the account portal.

Retention Schedule

Account data is retained for the period required to support active account operation plus any mandatory audit period that depends…

Third-Party Sharing

We share your payment identifiers with DANA, OVO, GoPay and QRIS processors solely to complete your transactions.

Account Access Logs

Every login to your account is recorded with a timestamp and device identifier.

Data Request Rights

You have the right to request a full export of your personal data, ask us to correct inaccurate records, or…

Privacy Policy: Common Questions Answered

The questions below cover what we hear most often from account holders in Indonesia about how we manage personal data, what rights you hold, and how to act on them. If your question is not listed here, the privacy team is reachable via the channels described above during operating hours.

We collect your name, email address, phone number, and the payment identifiers for whichever method you use — DANA, OVO, GoPay or QRIS. We do not collect more than what is needed to operate and verify your account.

Your payment identifiers are passed only to the relevant payment processor — DANA, OVO, GoPay or QRIS — to complete your transaction. No third-party marketing company or data broker receives your payment data from us at any time.

Non-mandatory data is deleted within 30 days of confirmed account closure. Certain transaction logs may be retained longer where a retention period depends on local law. You can ask for a breakdown by contacting [email protected].

Yes. Log into your account, go to Settings › Privacy, and submit a data export request. Alternatively, email [email protected]. We deliver a full data package within two working days of receiving your confirmed request.

Submit a deletion request through Settings › Privacy in your account portal or by email. We process deletion of non-mandatory data within 30 days. Certain records are retained where deletion depends on local law, and we will tell you which ones apply.

We use session cookies for login continuity and analytics cookies to track navigation within the account portal. Open Cookie Preferences in your account settings to review or withdraw consent for non-essential cookies at any point.

Go to the Security tab in account settings to view your recent login events. If you see an unfamiliar session, contact our live chat support immediately — available 08.00 to 23.00 WIB — so we can secure your account and investigate the access record.

How ligabandar Protects Your Personal Data

How to Reach Our Privacy Team

Six Ways We Secure Your Account Data

Encryption at Rest

Cookie Controls

Retention Schedule

Third-Party Sharing

Account Access Logs

Data Request Rights

Privacy Policy: Common Questions Answered

01 What personal information does ligabandar collect when I open an account?

02 Is my DANA or OVO payment data shared with anyone outside ligabandar?

03 How long does ligabandar keep my personal data after I close my account?

04 Can I request a copy of all the data you hold about me?

05 How do I ask ligabandar to delete my personal data?

06 What cookies does ligabandar use and can I turn them off?

07 What should I do if I notice an unrecognised login on my account?

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